CallCore Docs

Introduction
What CallCore TX-3 is and how the documentation is organised.
Extensibility
The five strategy interfaces that let you customise how CallCore TX resolves scope, gathers phone numbers, matches call handlers, and restricts call and source visibility — registered via custom metadata, no package changes required.
Permissions Reference
Custom permissions, permission sets, the permission hierarchy, own-call access rules, and restriction strategies available in CallCore TX-3.
Services
Programmatic access to call and email data that is already scoped to the relevant CRM records, normalised, and permission-gated — the same logic the communication timeline uses, available from your own Apex code.
System Notices
How CallCore warns you in the Communication Timeline when your 3CX phone system needs attention — what the notices look like, what each severity means, and how to dismiss them.
Why a call isn't showing
How the timeline shows which phone numbers it searched for calls, how to read the country flags, and how to fix a number that's stopping calls from appearing.
Recipes
End-to-end Apex code examples showing how to combine the pipeline services to solve common scenarios, from paged call retrieval to transcript access and email correlation.
How Calls Are Matched to CRM Records
Why phone number matching is inherently ambiguous, how the timeline works around it at view time, and why Salesforce reporting cannot replicate the same association.